Frequently Asked Questions

No! You can start your 14-day free trial without providing any payment information. Simply sign up with your email address and start building immediately. You'll only need to add payment details when you're ready to continue with a paid plan.

Adding your chatbot to your website is simple:

• For most websites: Copy and paste the provided embed code into your website's HTML
• Other platforms: We provide specific instructions for popular website builders

The chatbot will appear automatically and be ready to engage with your visitors.

Chat history retention depends on your plan:

• Free Plan: 30 days of conversation history
• Pro Plan: 1 year of conversation history
• Enterprise Plan: Unlimited conversation history

All conversations are securely stored and can be exported at any time. You can search, filter, and analyze your chat history through our advanced dashboard.

Absolutely! Kelsey AI offers extensive personality customization:

• Choose from pre-defined personalities (Professional, Friendly, Casual, etc.)
• Customize tone, language style, and response patterns
• Upload custom avatars and choose brand colors
• Set conversation flows that match your brand voice

Your bot will feel like a natural extension of your brand!

You can import various types of content to train your bot:

• Documents: PDF, Word (.docx), text files
• Structured data: CSV files, Excel spreadsheets
• Web content: Website URLs, knowledge base articles
• FAQ formats: Q&A pairs, help desk exports

Our AI processes this content automatically to create intelligent responses.

We'll notify you when you approach your monthly conversation limit. If you exceed it:

• Your bots continue working without interruption
• We'll suggest upgrading to a higher plan
• Additional conversation packs are available for purchase
• Enterprise customers have unlimited conversations

We never want limits to impact your customer experience!

We offer a 30-day money-back guarantee on all paid plans. If you're not completely satisfied:

• Request a full refund within 30 days of purchase
• No questions asked - we'll process your refund immediately
• You can export all your data before canceling
• Annual subscribers get prorated refunds after 30 days

Your data security is our top priority:

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Infrastructure: Hosted on secure AWS servers with regular backups
• Access: Role-based permissions and two-factor authentication
• Audits: Regular third-party security assessments

We maintain industry-leading uptime:

• Current uptime: 99.9% over the past 5 months
• Enterprise SLA: 99.9% uptime guarantee with credits
• Monitoring: 24/7 system monitoring and alerting
• Infrastructure: Multi-region deployment with automatic failover

Yes, you own your data and can export it at any time:

• Conversation history: Export as CSV, JSON, or Excel
• Analytics data: Export performance metrics and reports